SCARVES

We hope you love your scarf and trust you’ll love the touch and feel  on arrival!

However if something is not quite right, we can offer a refund or exchange. Please contact us within 3 days of receiving your order letting us know the details (and if it’s a gift, you can let us know the timing prior).

The cost to ship back must be covered by the customer, and we will provide you with the return address. The item must be sent back via trackable post, so please keep a copy of the tracking as unfortunately we cannot take responsibility for any loss in the mail.

Please return the item unused and in its original packaging within 7 days of issuing a return or exchange, via trackable postage. Once your item is returned, please allow up to 7 days to process a refund or exchange.

SOCKS

We hope you love your purchase, but currently we do not offer exchange or refund on sock items if you change your mind due to hygiene reasons. Feel free to ask us any Q's prior to purchase via the contact form as we're here to help! 

I’m from overseas - how do I return / exchange?

Above is a general guide on what to expect for overseas returns or exchanges, and we’re here to help best way we can. As each country is different, contact us within 3 days of receiving and we’ll inform you the best next steps.

Ask us any questions anytime via our contact form.

My item arrived faulty….

We take the utmost care to ensure each item is in perfect condition before it leaves the studio. If something is wrong, let us know within 3 days of receiving. Please note, we do not take responsibility for items damaged by not treating properly or following care instructions. All items come with care instructions, and you can also find our care instructions in the FAQ section here.

Where is my order?

All of our orders (except single pair of socks) come with tracked delivery via Australia Post. Once tracked orders are dispatched, you will receive an email with the tracking number send to the email given with the order. If you would like to follow your parcel journey we recommend selecting tracked shipping at checkout.

Please ensure your shipping address is correct with your order as we ship to the exact details submitted with the order. It is the responsibility of the customer to  ensure you will be able to receive it at the address given. We will always do our best to help but sorry, we cannot accept responsibility for incorrect address given or lost return to sender items. Thank you 

Feel free to contact us at hellojuliewhite@gmail.com for any assistance, thank you.