FAQ
FAQ
WHAT CURRENCY DO YOU CHARGE?
All items are default listed in AUD because we're from the land of OZ!
You can adjust the currency setting to browse in your chosen currency
while shopping, easy!
WHAT ARE YOUR PAYMENT METHODS?
We now have AFTERPAY!
During checkout you have the option to choose your payment method. We accept
all major cards, Paypal, Apple and Google pay, and Afterpay.
If you need to arrange an alternative payment we can arrange - contact us
at : hellojuliewhite@gmail.com
CAN YOU EXPRESS POST?
Yes! there are several options for shipping speed and tracking at checkout.
There are flat rate options for Express Post in Australia & International.
MY ORDER IS A GIFT. CAN YOU SEND IT DIRECT AND WITH NO RECEIPT?
Absolutely! We do this a lot (nothing like a piece of Australiana sent abroad!)
At checkout, just enter the name and address to its shipping destination.
During checkout you'll see a 'NOTES' section - mention it's a gift and we will
not include the receipt, and feel free to say a note to pass on to your loved one.
We also include lovely packaging details so it arrives gift wrapped already!
DO YOU DO GIFT CARDS?
Yes we do! gift cards are sent via email with instructions.
No expiry on redeeming the amount and they start from $50. click here for more info
WHERE CAN I SEE YOUR LOVELY THINGS IN PERSON?
We don't have a physical shop, but In the meantime we have our online shop
stocked with every item and open 24/7! We can ship with speedy delivery options
and free shipping included in Australia for orders over $75 for your convenience.
You can also contact us to find out your nearest stockist, and sometimes we may
appear at leading design markets in Australia.
WHERE IS MY ORDER AND HAS IT SHIPPED YET?
Once you make an order you will receive a confirmation email. We generally
dispatch all orders same or next business day or receiving it. Once it leaves the
studio it is on its way via Australia Post. Tracked orders will receive a tracking
email from Australia Post once it is dispatched (check your spam folder incase it
got astray!) or if you haven't received it for a tracked order after a few days,
contact us at hellojuliewhite@gmail.com
RETURNS & EXCHANGES
Please choose items carefully. Please note we do not issue refunds, and sale
items are final. In the case you would like to exchange an item (for another item/s
of equal or lesser amount not including shipping) please contact us ASAP no later
than 48 hours upon receiving your order. Email hellojuliewhite@gmail.com to
check if eligible for exchange. Please provide proof of purchase.
All items must be returned at your expense and posted to us via trackable service
within 2 days after approval. Shipping fees may apply for the second delivery.
Julie White is not responsible for any loss or damage during return shipping.
All items must be returned in the same condition as when you received it, i.e.
unused, unwashed and in its original packaging. Due to hygiene reasons, we do
not accept returns/exchanges on hosiery.
I SAW AN ITEM OUT OF STOCK - WILL IT BE AVAILABLE IN FUTURE?
As you may know, all collections and products by Julie White are made in limited
edition and small runs - This is what makes it unique! We stock some
items ongoingly made in small numbers,
however we cannot guarantee they will always be there - so often sold out is sold
out! For any item enquiries contact hellojuliewhite@gmail.com
DO YOU WHOLESALE?
Yes! Julie White is currently stocked in 40+ select beautiful stores.
If you'd like to get in touch, send us your store details to ///
hellojuliewhite@gmail.com /// and we'll follow up with you!
Note we consider all stores carefully - Don't forget to include your website,
store details, products you stock and location, Thank you.
PRODUCT CARE
SCARVES
> All scarves are 100% silk or silk cotton blend and are recommended 'Dry Clean
Only' to avoid risk of shrinkage.
Proper care and 'aerating' the scarf after regular use is recommended. Silk should
be dry cleaned to avoid shrinkage and to take best care of the fabric print. Should
your scarf get accidentally partially wet, it should be dried immediately to avoid
risk of watermarking (eg: let's face it.... we'd use a hairdryer! - however note this is
at your own risk and do take special care with the heat!)
SOCKS
> Each pair of Julie White socks are specially printed using a unique dye print
process. Each pair is slightly different & made in limited quantities.
For the longest life, hand wash with mild soap + treat with care. Colours may fade
with wear and avoid rough surfaces. It is recommended that some dark colours
be pre-washed if wearing with light coloured shoes.
Each pair of socks comes with care instructions inside the packaging.
PRINTS
> Our gicleé prints are fine art prints, printed on acid free art paper and are
stunning quality to resemble the actual artworks as close a possible. They are
printed in limited edition runs and are signed and numbered by Julie. They arrive
carefully wrapped in tissue or in a durable postal tube. Please note, if ordering a
print and a different product they may arrive seperate parcels.
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