FAQ
MY ORDER IS A GIFT. CAN YOU SEND IT DIRECT AND WITH NO RECEIPT?
Absolutely! At checkout, just enter the name and address to its shipping destination. During checkout you'll see a 'NOTES' section - mention it's a gift and we will not include the receipt.
GIFTING - CAN YOU WRITE A PERSONAL MESSAGE FROM ME?
Yes! Wether it's a birthday, congratulations, or just sending to a friend to cheer them up, just write your message in the 'NOTES' section at checkout and we'll include it on a notecard. It will also arrive gift wrapped - gifting so easy!
DO YOU DO GIFT CARDS?
Yes! gift cards are sent via email with instructions. No expiry on redeeming the amount and they start from $50. click here for more info
WHAT CURRENCY DO YOU CHARGE?
All items are default listed in AUD because we're from the land of OZ! You can adjust the currency setting to browse in your chosen currency while shopping, easy!
WHAT ARE YOUR PAYMENT METHODS?
We now have AFTERPAY! During checkout you have the option to choose your payment method. We accept all major cards, Paypal, Apple and Google pay, and Afterpay. If you need to arrange an alternative payment we can arrange - contact us at : hellojuliewhite@gmail.com
CAN YOU EXPRESS POST?
Yes! there are several options for shipping speed and tracking at checkout. There are flat rate options for Express Post in Australia & International.
WHERE CAN I SEE YOUR LOVELY THINGS IN PERSON?
We don't have a physical shop, but In the meantime we have our online shop stocked with every item and open 24/7! We can ship with speedy delivery options at checkout too. You can also contact us to find out your nearest stockist, and sometimes we may appear at leading design markets in Australia.
WHERE IS MY ORDER AND HAS IT SHIPPED YET?
Once you make an order you will receive a confirmation email. We generally dispatch all orders same or next business day or receiving it. Once it leaves the studio it is on its way via Australia Post. Tracked orders will receive a tracking email from Australia Post once it is dispatched (check your spam folder incase it got astray!) or if you haven't received it for a tracked order after a few days, contact us at hellojuliewhite@gmail.com
I SAW AN ITEM OUT OF STOCK - WILL IT BE AVAILABLE IN FUTURE?
As you may know, all collections and products by Julie White are made in limited edition and small runs - This is what makes it unique! We stock some items ongoingly made in small numbers, however we cannot guarantee they will always be there - so often sold out is sold out! For any item enquiries contact hellojuliewhite@gmail.com
DO YOU WHOLESALE?
Yes! Julie White is currently stocked in 40+ select beautiful stores. If you'd like to get in touch, send us your store details to /// hellojuliewhite@gmail.com /// and we'll follow up with you! Note we consider all stores carefully - Don't forget to include your website, store details, products you stock and location, Thank you.
PRODUCT CARE
SCARVES
> All scarves are 100% silk or silk cotton blend and are recommended 'Dry Clean Only' to avoid risk of shrinkage. Proper care and 'aerating' the scarf after regular use is recommended. Silk should be dry cleaned to avoid shrinkage and to take best care of the fabric print. Should your scarf get accidentally partially wet, it should be dried immediately to avoid risk of watermarking (eg: let's face it.... we'd use a hairdryer! - however note this is at your own risk and do take special care with the heat!)
SOCKS
> Each pair of Julie White socks are specially printed using a unique dye print process. Each pair is slightly different & made in limited quantities.
For the longest life, hand wash with mild soap + treat with care. Colours may fade with wear and avoid rough surfaces. It is recommended that some dark colours be pre-washed if wearing with light coloured shoes. Each pair of socks comes with care instructions inside the packaging.
PRINTS
> Our gicleé prints are fine art prints, printed on acid free art paper and are stunning quality to resemble the actual artworks as close a possible. They are printed in limited edition runs and are signed and numbered by Julie. They arrive carefully wrapped in tissue or in a durable postal tube. Please note, if ordering a print and a different product they may arrive seperate parcels.
- - - - - - - - - -
RETURNS + EXCHANGES
Please note that eligible returns or exchanges are for items purchased online though this website only, and proof of purchase must be provided.
Please note that any sale purchase items are final, thank you.
SCARVES
We hope you love your scarf and trust you’ll love the touch and feel on arrival!
However if something is not quite right, we can offer an exchange or credit note to the value of the item originally purchased. Please contact us within 3 days of receiving your order letting us know the details (and if it’s a gift, you can let us know the timing prior).
If the item you wish to exchange for is higher value, you will be invoiced the difference. If the item is lower value, you can choose to receive the difference as a credit note (valid for 3 years)
-
Please note, the cost to ship back must be covered by the customer, and we will provide you with the return address. The item must be sent back via trackable post, so please keep a copy of the tracking as unfortunately we cannot take responsibility for any loss in the mail.
Please return the item unused and in its original packaging within 7 days of issuing a return or exchange, via trackable postage. Once your item is returned, please allow up to 7 days to process a refund or exchange.
SOCKS
We hope you love your purchase, but currently we do not offer exchange or refund on sock items if you change your mind due to hygiene reasons. Feel free to ask us any Q's prior to purchase via the contact form as we're here to help!
I’m from overseas - how do I return / exchange?
Above is a general guide on what to expect for overseas returns or exchanges, and we’re here to help best way we can. As each country is different, contact us within 3 days of receiving and we’ll inform you the best next steps.
Ask us any questions anytime via our contact form.
My item arrived faulty….
We take the utmost care to ensure each item is in perfect condition before it leaves the studio. If something is wrong, let us know within 3 days of receiving. Please note, we do not take responsibility for items damaged by not treating properly or following care instructions. All items come with care instructions, and you can also find our care instructions in the FAQ section here.
Where is my order?
All of our orders (except single pair of socks) come with tracked delivery via Australia Post. Once tracked orders are dispatched, you will receive an email with the tracking number send to the email given with the order. If you would like to follow your parcel journey we recommend selecting tracked shipping at checkout.
Please ensure your shipping address is correct with your order as we ship to the exact details submitted with the order. It is the responsibility of the customer to ensure you will be able to receive it at the address given. We will always do our best to help but sorry, we cannot accept responsibility for incorrect address given or lost return to sender items. Thank you
Feel free to contact us at hellojuliewhite@gmail.com for any assistance, thank you.
